Custom Apps SA Privacy Policy
Introduction and Scope
Welcome to Custom Apps SA. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our websites, mobile applications, and any other systems developed by Custom Apps SA (“our Services”). By using our Services, you agree to the terms outlined in this Privacy Policy.
Definitions
Personal Information: Any information relating to an identifiable, living individual, as defined by the Protection of Personal Information Act (POPIA).
Data Subject: The individual to whom personal information relates.
Responsible Party: Custom Apps SA, responsible for the processing of personal information under this policy.
Information Collection
Types of Data Collected:
Personal Identification Information: Name, email address, phone number, physical address, ID number.
Technical Information: IP address, browser type, operating system, device information.
Usage Data: Pages visited, time spent on pages, and other user behavior on our Services.
Financial Information: Payment details when making transactions through our Services.
Collection Methods:
Direct Collection: Information you provide directly through forms, registration, or communication with us.
Automatic Collection: Information collected automatically through cookies, log files, and other tracking technologies.
Third-Party Sources: Information collected from third-party services, such as payment processors or social media platforms.
Purpose of Data Collection
We collect your personal information for the following purposes:
Service Delivery: To provide, maintain, and improve our Services.
User Authentication: To verify your identity when you access our Services.
Marketing and Communication: To send you promotional content and updates with your consent.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Analytics and Research: To understand how users interact with our Services and improve user experience.
Use of Information
Your personal information will be used in the following ways:
Processing Transactions: To process payments and fulfill orders.
Customer Support: To respond to inquiries, troubleshoot issues, and provide customer support.
Personalization: To tailor content and recommendations based on your preferences.
Data Sharing: We may share your information with trusted third-party service providers who assist in operating our Services, provided they comply with relevant data protection laws.
Data Security
We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures, including encryption, access controls, and regular security audits, to protect your data from unauthorized access, alteration, or disclosure.
Breach Protocol:
In the event of a data breach, we will promptly notify affected users and relevant authorities as required by law. We will take all necessary steps to mitigate the impact of the breach and prevent future occurrences.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Retention Periods:
Account Information: Retained for the duration of your account’s active status and for a period after account closure to comply with legal obligations.
Financial Information: Retained for as long as necessary to complete transactions and for audit purposes.
User Rights
Under POPIA, you have the following rights regarding your personal information:
Access: You have the right to request a copy of the personal information we hold about you.
Correction: You may request that we correct or update any inaccurate or incomplete information.
Deletion: You have the right to request the deletion of your personal information under certain circumstances.
Objection: You can object to the processing of your personal information in certain situations, such as direct marketing.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interactions with our Services. These technologies help us understand user behavior, improve user experience, and deliver targeted content.
User Consent:
You will be notified about the use of cookies and can manage your preferences through your browser settings. You have the right to opt-out of non-essential cookies at any time.
International Data Transfers
If your personal information is transferred outside of South Africa, we will ensure that appropriate safeguards are in place, such as binding corporate rules or standard contractual clauses, to protect your data.
Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take steps to delete that information.
Updates to the Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy regularly.
Contact Information
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Data Protection Officer
Custom Apps SA
Douglas Bothma
info@customappssa.co.za
Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of South Africa. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in KwaZulu-Natal, Durban.
Consent and Agreement
By using our Services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. You also agree to our Terms of Use, which are incorporated by reference into this policy.